PRIVACY POLICY

​

1. Personal Data We Collect

When you use our Site or services, we may collect the following types of personal data:

a. Information You Provide Directly

• Full name

• Shipping and billing addresses

• Email address

• Phone number

• Payment details (processed securely via third-party providers)

• Purchase history

• Communication preferences

• Any other information you choose to provide when contacting us

b. Automatically Collected Information

Through cookies and similar technologies, we may collect:

• IP address

• Browser type and version

• Time zone setting

• Location data

• Device information

• Pages visited and browsing behavior

• Referral source and interactions with our Site

2. How We Use Your Personal Data

We use your personal data to:

• Fulfill and manage your orders and deliveries

• Process payments securely

• Respond to your inquiries and customer service requests

• Provide marketing and promotional communications (if you have opted in)

• Improve and optimize the functionality and performance of our Site

• Comply with legal obligations

• Prevent fraud and secure our systems

We only process your data when we have a lawful basis to do so, such as:

• Fulfilling a contract (e.g., processing orders)

• Your consent (e.g., marketing communications)

• Compliance with legal obligations

• Legitimate interests (e.g., improving our website)

3. Use of Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

• Remember your preferences

• Analyze site traffic and user behavior

• Facilitate secure checkout and account login

• Personalize content and ads (if applicable)

You may control or disable cookies through your browser settings. However, some parts of our Site may not function properly without them. For more information, please refer to our Cookie Policy [link if applicable].

4. Third-Party Services and Data Sharing

We do not sell your personal data. However, we share your data with trusted third parties to provide our services, including:

a. Payment Processors

We use secure third-party services (e.g., Apple Pay, credit card gateways) to process payments. Your payment information is encrypted and not stored on our servers.

b. Dropshipping Suppliers

We may share relevant order details (e.g., name, address, product ordered) with third-party suppliers to fulfill your order. These suppliers are bound by data protection agreements.

c. Website Hosting and Analytics

Our Site is hosted on Wix, which may process your data under strict privacy and security measures. We also use analytics tools (e.g., Google Analytics) to monitor and improve our services.

Each third party is obligated to handle your data in compliance with applicable privacy laws, including the GDPR.

5. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal, tax, and accounting requirements

• Resolve disputes and enforce agreements

After the retention period, your data will be securely deleted or anonymized.

6. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Right to access – Request a copy of the personal data we hold about you.

• Right to rectification – Request correction of inaccurate or incomplete data.

• Right to erasure – Request deletion of your personal data (“right to be forgotten”), under certain conditions.

• Right to restrict processing – Request us to restrict the processing of your data.

• Right to data portability – Request transfer of your data to another service provider.

• Right to object – Object to the processing of your data in certain situations.

• Right to withdraw consent – Withdraw your consent at any time for data processed based on consent.

• Right to lodge a complaint – File a complaint with your local supervisory authority.

To exercise any of these rights, please contact us at nmaximos21@gmail.com.

7. International Data Transfers

As our operations and service providers are global, your personal data may be transferred to and processed in countries outside your own, including the United States and other jurisdictions that may not offer the same level of data protection.

We ensure that appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions) are in place when transferring your data internationally in accordance with the GDPR.

8. Security of Your Data

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect or process data from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, your personal data, or your GDPR rights, please contact us:

Urban Essentials
📧 Email: nmaximos21@gmail.com
📞 Phone: 219-334-6098
🌐 Website: [Insert your Wix website URL]